Privacy Policy

VOTT (vott.in) is operated by DigiDream (“VOTT”, “we”, “us”, “our”). This Privacy Policy explains what information we collect, how we use it, and your choices, when you use VOTT as a consumer, a business owner with a listing, or a participant in a WhatsApp conversation through one of our Power Cards.

1. Information We Collect

We collect the following categories of information:

• Account information: name, mobile number, and email address (only if you sign in with Google), collected when you register or log in.
• Business listing information: business name, category, address, photos, hours, and similar details you provide when setting up a directory listing or website.
• WhatsApp conversation data: if you message a business through our AI Support Agent (Power Card PC01), we collect the content of that conversation, your WhatsApp number, and timestamps, in order to generate and deliver a reply and maintain a chat history for the business owner.
• Usage data: pages visited, searches performed, and approximate location (with your permission) to show nearby listings.

2. How We Use Your Information

• To operate and improve the VOTT directory and Power Cards.
• To generate AI replies to WhatsApp messages sent to a business’s AI Support Agent.
• To verify your identity via OTP or Google sign-in.
• To let business owners see their own conversation history and contact requests.
• To send service-related WhatsApp or email notifications (such as callback requests or notice board alerts).
• We do not sell your personal information to third parties.

3. Third-Party Services We Use

To provide VOTT’s features, we share limited data with the following service providers, solely to deliver the functionality you use:

• Meta WhatsApp Business Cloud API:used to send and receive WhatsApp messages between you and a business’s AI Support Agent. Meta’s own privacy policy also applies to your use of WhatsApp.
• Google (Gemini API):message content may be sent to Google’s Gemini model to generate an AI reply on behalf of the business.
• Supabase: our database and authentication provider, hosted in the Mumbai (India) region, used to securely store account, listing, and conversation data.
• Google OAuth: used only if you choose to log in with your Google account, to verify your identity.
• Twilio: used to deliver OTP verification codes by SMS during login.

Each provider is contractually permitted to use this data only to provide their service to VOTT, not for their own independent purposes.

4. Data Storage and Security

Your data is stored on Supabase infrastructure in the Mumbai, India region. We use Row Level Security (RLS) so that businesses can only access their own listings and conversation data. We do not store payment card details on our servers.

5. Data Retention

We retain account and listing data for as long as your account is active. WhatsApp conversation logs are retained to allow business owners to review their own chat history. You may request deletion of your account and associated personal data at any time by contacting us (see Section 8).

6. Your Choices

• You can stop messaging a business’s WhatsApp agent at any time.
• You can request a copy of your data, or request that we delete your account and personal data, by contacting us below.
• Business owners can deactivate any Power Card at any time from their dashboard, which stops further data collection for that card.

7. Children’s Privacy

VOTT is intended for business owners, professionals, and consumers who are 18 years or older. We do not knowingly collect information from children.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: digidreamltd@gmail.com
WhatsApp: +91 8655381001
Business: DigiDream, Malad West, Mumbai, India

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above when we do. Continued use of VOTT after changes means you accept the revised policy.